How do I apply for a job with Healtheries?
You can apply for current roles with Healtheries through our parent company Vitaco Health Ltd. Go to www.vitaco.co.nz or www.vitaco.com.au and click on the Careers option.
When was Healtheries founded?
Healtheries was founded in 1904, in Auckland New Zealand.
Will Healtheries sponsor me?
Please submit our contact form using the sponsorship enquiry option and provide as much information on who you are and what we can do to help, the more information you provide, the easier it is to understand if we’re a good fit and we’ll be in touch.
Do your Potato Stix contain dairy?
We have previously had a ‘Dairy Free’ claim on our Potato Stix packaging. We have decided to remove this claim from the label because the production line this product is made on may contain traces of dairy from other products. There are no ingredients containing dairy in the Chicken, Roast Potato, Salt & Vinegar Potato Stix formulations, while the Sour Cream and Cheese flavours do contain milk ingredients.
What is the sediment in your apple cider vinegar? Should I remove it?
This is called the ‘Mother’ and contains all the beneficial bacteria. You can strain it off, but this is where all the good stuff is said to be!
The Gluten Free Bread Mix contains a raising agent. Do I still need to use baking powder/soda?
We recommend using Healtheries Gluten Free Baking Mix as a substitute for plain, standard flour. Use additional baking powder if your recipe calls for it.
How do the probiotics work in your Digestion Tea after they’ve had boiling water poured on them?
The probiotic strain we use is Bacillus Coagulans. This is a particularly hardy strain, which is resistant to heat and moisture and is only activated by stomach acid. Bacillus Coagulans is also used in our gluten-free cereals and Vitaplan.
How much sugar and how many calories are in Healtheries teas?
Healtheries Fruit teas contain 3kJ (1Cal) and less than 0.1g of sugar per teabag.
What is a natural flavour?
A ‘natural flavour’ is one which is extracted from a plant or animal source, as opposed to being synthetically made.
What else is in your supplements, apart from vitamins, minerals and herbs?
Supplements contain either tabletting aids (in tablets) or encapsulating aids (in capsules). These are added to help manufacture the tablets/capsules and keep them stable throughout the shelf-life of the product. These ingredients may also include coatings and sweeteners for improved taste.
Do you use any additives, flavours, colours or preservatives in your products?
For food products, look on the product label or check our website under the product you’re interested in. For supplements, look for the “No added” statement on the label or check our website under the product you’re interested in. For further information call us on 0800 848 254 (select Option 3 for Food Enquires or Option 4 for Supplement Enquiries) or submit a General Enquiry for further information.
How do I find out what allergens are in your products?
For food products, look for the allergen statement on the product label or check our website under the product you’re interested in. For supplements, look for the “No added” statement on the label or check our website under the product you’re interested in.
Which of your plant-based oils are cold-pressed?
Our Hemp Seed Oil 1000mg capsules and Flaxseed Oil 1000mg capsules are cold-pressed. Our Liquid Almond Oil is not cold-pressed. An expeller press is used, which uses pressure to release the oil from the almonds and is not temperature controlled. Our Evening Primrose Oil capsules and liquid Flaxseed Oil are not cold-pressed.
Do you use organic ingredients?
Some food products may contain organic ingredients but it is not a prerequisite for our food products.
Do you use any GMO ingredients?
Most of our products do not contain GMO ingredients and we endeavour to use GMO-free ingredients where ever possible.
I am coeliac, are your products gluten free?
For food products, look for a ‘Gluten Free’ claim on the product label or check our website under the product you’re interested in. For supplements, look for the “No added gluten” statement on the label or check our website under the product you’re interested in.
How do I find out if a product is Halal?
Healtheries products are not Halal certified, however, some products may be deemed Halal suitable. For specific product information call us on 0800 848 254 (select Option 3 for Food Enquiries or Option 4 for Supplement Enquiries) or submit a General Enquiry.
How do I find out about the amount of sugar in Healtheries supplements?
For specific product information, please call our Naturopaths on 0800 848 254 (select Option 4 for Supplements & Naturopathic Advice) or submit an Ask a Naturopath Enquiry.
Why should I not drink certain Healtheries teas whilst pregnant or breastfeeding?
Some herbs are not recommended during pregnancy or breastfeeding. For further information please call our Nutritionist on 0800 848 254 (select Option 3 for Food Enquiries) or submit an Ask a Nutritionist Enquiry.
How do I find out if a Healtheries product is suitable during pregnancy or breastfeeding?
You can call us on 0800 848 254 (select Option 3 for Food Enquiries or Option 4 for Supplement Enquiries) or submit a General Enquiry for further information.
Are your products suitable for vegetarians or vegans?
Not all food and supplement products are vegetarian and vegan suitable. You can call us on 0800 848 254 (select Option 3 for Food Enquiries or Option 4 for Supplement Enquiries) or submit a General Enquiry for further information.
Is the tea box recyclable?
Yes! Healtheries tea boxes are 100% recyclable and certified by the Forest Stewardship Council (FSC).
The best way recycle is to flatten the box and place into the recycling bin.
What is the Forest Stewardship Council (FSC)?
The Forest Stewardship Council is a global not-for-profit organisation that “has a global forest certification system to provide an assurance that forest products support responsible forestry”.
Find out more about the certification process here FSC Certification
Is the tea bag recyclable?
Our tea bag is 100% plastic free and made from paper, however it cannot be recycled due to its size, however it is certified by the ABA home compostable.
Can I compost my tea bags?
Yes!
We are proud to have independent certification by the Australasian Bioplastics Association that certifies our tea bags (including the string, tag and bag) to be home compostable.
View our Certificate here
Do your tea bags contain plastic?
No, Healtheries teabags are made of natural fibres and does not contain any synthetic fibres.
It does not contain any plastic hence plastic free.
Is the tea box compostable at home?
Our tea box is recyclable, it is made out of cardboard. We currently do not have certification for home composability. We are always looking for ways to improve our packaging and will be exploring this opportunity in the future.
Who are the Australian Bioplastic Association (ABA)?
The Australian Bioplastic Association (ABA), is an organisation that aims to be the voice of the bioplastics industry and to facilitate the market introduction of bioplastics throughout Australasia. The ABA’s program is supported by Compost Australia (the Association of Commercial Composters), DEHWA (Department of Environment and Heritage) and PACIA (Plastic and Chemical Industry Association) as well as a cross section of suppliers, manufacturers and retailers.
Find out more here: Home – ABA Australasian Bioplastics Association
What does certified home compostable mean?
This means Healtheries tea bags have gone through a stringent test regime outlined by the Australian Bioplastic Association (ABA), this was carried out by recognised independent accredited laboratories who have certified Healtheries tea bags as home compostable.
We are proud Healtheries tea bags have received the certification in February 2022.
The tea boxes look smaller. Have you changed the pack count?
No, our 20’s and 40’s boxes are now more compact to make it more sustainable. However we have not changed the # of tea bags in our box. So you are getting the same value in a smaller more sustainable box.
Our 50’s Green teas (Green tea pure and Green tea Lemon) now come in a 40’s packsize. The product formulation has not changed.
What does it mean to say that a plastic is compostable?
Composting involves the breakdown of biological material such as green waste from garden clippings or food scraps into humus. Industrial compost facilities are designed to accelerate microbial growth by controlling moisture, airflow, microbial activity and the proportions of different organic wastes. As the microbes consume the waste, they generate heat, which accelerates the breakdown. The resulting product, compost, is then used to return organic matter to the soil.
Home composting involves a similar process but on a much smaller scale, so it may not generate as much heat and will likely result in a slower breakdown process.
I have noticed your Pomegranate tea does not contain ‘contains wheat’ statement anymore?
Yes we have reformulated this tea to remove wheat so there will be a slight variation in taste.
This tea used to contain juice flavour ingredients that contained a component called maltodextrin which is derived from wheat, hence the ‘Contains wheat’ statement (a regulatory requirement) on it before.
What does ‘formulated without gluten’ mean? I am a Coeliac; can I still have your teas?
Formulated without Gluten means that our teas do not contain ingredients that are derived from wheat, rye, barley or oats. However our products have not been tested for ‘no detectable gluten’.
What is the dust settlement in my box?
Dust settlement are tea leaves and buds that have been broken during the drying and rolling of leaves.
My tea tastes different. Have you changed the formula?
No, we have not changed formulation for any of our teas. This taste difference could come from seasonal and natural variation that would occur from batch to batch or year to year, which is unavoidable. Brew time is also a variable…
Is your teabag bleached?
No, our teabag paper is not bleached (hence it’s earthy colour).
Or why does your teabag look darker now?
It’s a different colour as it hasn’t been bleached! We know that the unbleached teabag paper has no impact on taste, so we felt it was only right to use the most natural packaging we could source.
How is your teabag sealed?
Our teabags are secured by the tea string stitch. There are no glues, staples or other chemicals used to seal the bag.
Why does your teabag look different?
Our teabags now are packed in a double chamber tea bag which makes it easier for the water to circulate optimally around the tea. This brings out the full flavour of the tea particles and aroma substance.
Why did you change?
To have a sustainable, plastic free tea bag!
Like many other tea brands we used to use a method which required us sealing two layers of our tea bag paper together. But now, Healtheries teabags are made from natural plant based fibres and are 100% free of plastic, bleach, glue or staples.
Where is the product made?
The teas are blended in Germany from globally sourced ingredients and are packed in
Poland.
Why isn’t my product filled to the top?
Our tubs are filled by weight. The headspace in the tub is expected in any powder product as the powder settles over time after filling. Immediately after filling, there is little headspace in
the product. During subsequent transport and storage, the powder settles and the headspace increases. With supplements, the bottle needs to be such size that all legal and required information can be included on the label and in a legible font size which is why the bottles sometimes seem bigger than they need to be.
Are milk bites suitable for children?
We do not recommend Milk Bites for those 2 years of age or under as they are high in sugar which can be harmful to developing teeth. Milk Bites may also be a choking hazard for children who are very young.
Is Naturally Slim a meal replacement? How do I use it to support weight management?
The Naturally Slim Protein powders are not formulated meal replacements. Naturally Slim Protein powders can be used as a protein-rich snack between meals or used to supplement a low-calorie meal to help support weight management.
How do I find out what supplements are safe to take with my current medication?
Firstly, consult your pharmacist or doctor. Our Naturopaths are also available for advice on 0800 848 254 (select Option 4 for Supplements and Naturopathic Enquiries) or submit an “Ask a Naturopath” Enquiry.
Can my kids drink Healtheries teas?
Chamomile tea may be taken by children. Our fruit teas may need to be further diluted. We do not recommend Green teas for children. For further information please call our Nutritionist on 0800 848 254 (select Option 3 for Food Enquiries) or submit an Ask a Nutritionist Enquiry.
Can my kids take adult supplements?
Some of our products formulated for adults can be taken by children at a different dose. Please call our Naturopaths on 0800 848 254 (select Option 4 for Supplements & Naturopathic Advice) or submit an “Ask a Naturopath” Enquiry.
Why did you discontinue my favourite product?
We’re sorry we no longer make your favourite product. Unfortunately, a decision to discontinue a product can be made for a number of reasons including low sales, losing a stockist or cost rises. If you used the product for a particular health reason, contact our naturopath team who should be able to recommend another product that may help.
My favourite product is out of stock at my local store, when will it be back?
The best way to find this out is to give our friendly Customer Services team a call on 0800 848 254 or submit a General Enquiry. They have the most up-to-date information.
Are all Healtheries products made in New Zealand?
Not all Healtheries products are made in New Zealand. In our South Auckland site we manufacture most Healtheries supplements, as well as Vitaplan & Naturally Slim. We have a factory in Avondale that manufactures our teas. All of our products that are manufactured in New Zealand are made from imported and local ingredients. All of our food products have their country of manufacture stated on the packaging.
Are Healtheries products available internationally?
The Healtheries snack range is available in Australia.
How do I make a complaint about one of the Healtheries products?
Please submit our contact form using the product feedback option. This will go directly to our feedback team and supply them with all the information they need to lodge the complaint. Or you can call us on 0800 848 254 (select Option 2 for Consumer Feedback).
Where can I find Healtheries products?
Healtheries products are stocked in all good supermarkets in New Zealand including Countdown, Pak’N’Save, New World & Four Square. You can also find us at Chemist Warehouse stores. If a particular product isn’t stocked at your local, give our customer service team a call who may be able to point you to your closest stockist on 0800 848 254.
Can I buy Healtheries products online and have them delivered?
For nationwide shipping, Chemist Warehouse stocks the Healtheries range. Your local supermarket may also offer a click and collect or delivery service.
How do I become a Healtheries stockist?
Please submit a general enquiry on our contact form and our friendly team will forward your request to the relevant team.